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1. General Terms of Use of SmartehCloud and the Smarteh Website

1.1. Agreement to the Terms

The General Terms of Use of SmartehCloud and the Smarteh website (hereinafter: the Terms) govern user access to and use of the SmartehCloud software tools and the official Smarteh website (hereinafter jointly: the Service). By creating a user account, using the Service, or visiting the website, the user confirms that they are familiar with these Terms, the Privacy Policy and the Cookie Policy, agrees with them, accepts them in full, and will use the Service in accordance with the applicable legislation of the Republic of Slovenia and the European Union.

1.2. Service Provider and Controller of Personal Data

  • Full name: Smarteh raziskave in razvoj procesne opreme d.o.o.
  • Short name: Smarteh d.o.o.
  • Address: Poljubinj 114, 5220 Tolmin, Slovenia
  • Website: https://www.smarteh.com
  • General email: info@smarteh.si
  • Support, reporting irregularities, and exercising rights related to SmartehCloud and the website: support@smarteh.si
  • Tax number, registration number, and other legally required company information are available on the official company website.

1.3. Definitions

User means a natural or legal person who creates a user account, uses SmartehCloud, or in any way accesses the website or other digital services of the provider. Service means the SmartehCloud software tools accessible through a web browser, as well as the official website of the provider and its related content and functionalities. Content includes all data, configurations, settings, logs, texts, images, documents, and other material that the user enters, creates, uploads, transmits, or processes while using the Service.

1.4. Purpose of the Service

The purpose of SmartehCloud is to enable users to remotely manage, monitor and configure devices through a web browser. The purpose of the Smarteh website is to provide information about the company, products, services, support, contact options, and other content related to the provider’s business activities. Use of SmartehCloud is not a condition for the basic operation or use of devices manufactured by Smarteh d.o.o.

1.5. Eligibility and User Responsibility

Use of SmartehCloud is permitted exclusively to persons who are at least 18 years old. For the use of the website by minors, the website may only be used in accordance with applicable law and under the supervision of parents or legal guardians where required. The user is responsible for the accuracy of the data provided and for the security of their login credentials. The user is solely responsible for all content, data, configurations and settings that they enter, publish or create within the Service. Smarteh d.o.o. does not verify the legality or correctness of user content and assumes no responsibility for it. All actions performed through a user account are deemed to be actions of the user.

1.6. Acceptable Use

The user undertakes not to use the Service for unlawful, malicious or harmful activities, including:

  • distribution of malicious software;
  • unauthorized access to systems or data;
  • infringement of copyrights or other rights of third parties;
  • disruption of the operation of the service, website or network;
  • attempts to interfere without authorization with the operation of the website, forms, user accounts, or other infrastructure of the provider.

1.7. Suspension or Restriction of Access

Smarteh d.o.o. reserves the right to temporarily or permanently restrict or terminate a user’s access to SmartehCloud, the website, or other parts of the Service if the user violates these Terms, applicable law, or uses the Service in a harmful manner. In such case, Smarteh d.o.o. shall not be liable for loss of data or any resulting damage.

1.8. Protection of Personal Data

Personal data is processed in accordance with the Privacy Policy, which is publicly available on the provider’s website.

1.9. Data Retention

Personal data and user content are retained only for as long as necessary to achieve the purpose of processing or as required by applicable law, as further specified in the Privacy Policy available on the provider’s website.

1.10. Disclosure of Data to Third Parties

Smarteh d.o.o. does not disclose personal data to third parties except:

  • to contractual processors who ensure the technical operation of the service and are contractually bound to comply with GDPR; and
  • to competent public authorities where required by law.

1.11. Security of the Service

Smarteh d.o.o. implements appropriate technical and organizational measures to protect data, including encrypted data transmission (TLS), access control and activity logging.

1.12. Cookies

The Service uses strictly necessary cookies for operation, security, and user login. Analytical or other non-essential cookies are used solely on the basis of the user’s prior consent, in accordance with the Cookie Policy.

1.13. Availability of the Service

The Service is currently provided free of charge. Smarteh d.o.o. does not guarantee uninterrupted operation of the Service and reserves the right to temporary interruptions due to maintenance, upgrades, or technical reasons.

1.14. Warranties, Liability and Applicable Law

The Service is provided “as is”. It is designed at the sole discretion of the provider and on a best-efforts basis. Any future changes may also be implemented at the provider’s sole discretion and on the same basis. Any comments or complaints submitted by users will be carefully considered, but without any guarantee that any particular comment or complaint will be followed or implemented. The provider does not guarantee and accepts no liability for misuse of the Service resulting from the user sharing personal data (such as username, password, etc.) and/or other collected data with third parties or the public. Smarteh d.o.o. shall not be liable for indirect or consequential damages, loss of data, or loss of profit arising from the use of or inability to use the Service. These Terms shall be governed by the laws of the Republic of Slovenia. Any disputes shall fall under the jurisdiction of the competent court in Koper, Slovenia.

1.15. Amendments to the Terms

Smarteh d.o.o. reserves the right to amend or supplement these Terms at any time. Users will be informed of material changes through the Service or by email. Continued use of the Service after such changes have been published shall constitute acceptance of the amended Terms.

1.16. Intellectual Property

All intellectual property rights related to the SmartehCloud service, the Smarteh website, and all associated content are the exclusive property of Smarteh d.o.o. By using the Service, the user does not acquire any ownership rights or other intellectual property rights.

1.17. Validity of the Terms

These Terms shall enter into force and be valid as of 1 April 2026.